Warranty
A&E Bath & Shower – Limited Warranty & Return Policy
This warranty applies to products purchased and installed in Canada, U.S., and Mexico. For inquiries about warranty coverage, please contact A&E Bath & Shower Customer Service.
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Lost or Damaged Merchandise
•Missing products must be reported immediately to A&E Customer Service, with discrepancies noted on the delivery slip and countersigned.
•Products must be inspected before installation. Installation of damaged or defective products may void warranty coverage.
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Return Policy
Products may be returned under the following conditions:
•Product is in original, new condition (not installed, altered, or used as display).
•Product is in a current price list (not discontinued or announced for discontinuation).
•Product was shipped in error or has a manufacturing defect.
Products are not eligible for return if:
•They have been installed, modified, drilled, spray-painted, or otherwise altered.
•They have been stored improperly or exposed to weather, causing discoloration or damage.
•They are equipped with custom accessories or options.
Conditions for return:
•Returns require prior authorization via RGA (Returned Goods Authorization) issued by A&E.
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Limited Warranty
A&E Bath & Shower warrants its products against defects in materials and workmanship under normal residential use for a period of one (1) year from the original date of purchase by the owner/end-user.
Warranty Coverage:
•If reported within the warranty period, A&E will, at its discretion, repair or replace the defective product (with one of equal value).
Warranty Exclusions:
•Improper installation, misuse, abuse, neglect, or modification.
•Damage caused by accidents, fire, flood, natural disaster, or chemical/hard/salty/ferrous water.
•Normal wear and tear, discoloration, scratches, or stains.
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Limitations
•This warranty extends only to the original owner/end-user for personal household use and is not transferable to a subsequent owner.
•A&E reserves the right to modify this warranty at any time; it being understood that such modification will not alter the warranty conditions applicable at the time of the sale of the product in question.
•Under no circumstances shall A&E or any of its representatives be held liable for injury to any person or damage to any property however arising.
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Warranty Service & Claims
To make a warranty claim:
•Contact the selling dealer/distributor or A&E Bath & Shower Customer Service.
•Provide proof of purchase (invoice, delivery slip, or equivalent) and a detailed description of the defect.
•Allow A&E Bath & Shower or its authorized agent reasonable access to inspect the product.